You're Not the Expert
What, you say? You've been indoctrinated to believe that as a Realtor, you're supposed to know every micro-detail of any real estate question you're asked by a client.
The proliferation and democratization in real estate information available to the common consumer means they've likely done more research on their preferred home, condo, or neighborhood, than you have by the time they contact you.
Listen to my podcast: https://soundcloud.com/agent-brandbuilder/youre-not-the-expert-podcast